Privacy Policy nowa88 —
Our Commitment to Protecting Your Data

01Introduction and Scope of This Policy

This Privacy Policy ("Policy") is published by nowa88 ("we", "Platform") and describes our practices regarding the collection, use, disclosure, and protection of personal information provided by users ("you") when using nowa88 services.

This Policy applies to all users who access the nowa88 platform via the website, mobile app, or any other access method provided by nowa88. By using our services, you agree to the data protection practices described in this Policy.

Nowa88 acts as the data controller for personal information collected from users. We comply with Malaysia Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards across all our data processing activities.

02Types of Personal Data We Collect

To provide nowa88 services safely and effectively, we collect various types of personal data depending on your interaction with the platform:

03How We Collect Personal Data

Nowa88 collects personal data through various transparent and lawful means:

• Account Registration: Information you provide directly when creating a nowa88 account.
• Platform Usage: Data automatically generated when you use our services, including gaming activity and transactions.
• KYC Process: Identity verification documents you submit to meet compliance requirements.
• Customer Support: Information you provide when communicating with the nowa88 support team via live chat or email.
• Automated Technology: Cookies, web beacons, and similar tracking technologies used to enhance user experience and platform security.
• Authorised Third Parties: Information from identity verification providers, payment providers, and legitimate public sources for legal compliance purposes.

04How We Use Your Personal Data

Nowa88 uses your personal data only for lawful and necessary purposes. The following are the primary purposes for which your data is used:

• Account Management: Create, verify, and manage your nowa88 account, including the mandatory KYC process.
• Service Provision: Allows you to access and use all games and features available on the nowa88 platform.
• Transaction Processing: Process deposits, withdrawals, and all other financial transactions securely and accurately.
• Security & Fraud Prevention: Detect, investigate, and prevent fraudulent activity, money laundering, and other security threats.
• Legal Compliance: Fulfil applicable legal and regulatory obligations, including anti-money laundering (AML) requirements.
• Service Communications: Send important account notices, platform updates, and service-related information relevant to your use.
• Platform Improvements: Analyse usage patterns in aggregate to improve user experience and develop new features.
• Marketing (with Consent): Send promotional offers and marketing content that you have consented to receive.

05Data Sharing and Disclosure

Nowa88 does not sell or rent your personal data to any third party. However, we may share your data with certain parties under limited and lawful circumstances:

• Trusted Service Providers: Third-party companies that assist us in providing services, such as payment providers (e.g., payment gateways), gaming software providers, and cloud services — all subject to strict confidentiality agreements.
• Relevant Authorities: Law enforcement agencies, financial regulators, or courts where required by law or a valid court order.
• Fraud Prevention: Sharing necessary information with recognised identity verification and fraud prevention service providers.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to a new entity — you will be notified in advance.

All third parties who receive nowa88 users' personal data are required to comply with data protection standards equivalent to those we uphold. We do not permit them to use that data for any purpose other than what is specified in the service agreement.

06Data Security Measures

Nowa88 implements multiple layers of technical and organisational security to protect your personal data:

• 256-bit SSL encryption for all data transmitted between users and nowa88 servers.
• Passwords are stored using strong cryptographic hashing — no nowa88 staff can view your password in its original form.
• Role-based access control (RBAC) ensures only authorised personnel can access sensitive data.
• Continuous 24/7 security monitoring to detect suspicious activity or unauthorised access attempts.
• Security testing and vulnerability assessments (penetration testing) conducted periodically by independent experts.
• Clear and well-practiced security incident response procedures to address any breach promptly.

07Data Retention Period

Nowa88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy or as required by law. The following are our general data retention guidelines:

• Active Account Data: Retained for the entire duration your account remains active on the nowa88 platform.
• Data After Account Closure: Certain information is retained for up to 7 years after account closure to meet legal, tax, and anti-money laundering requirements.
• KYC Records: Identity verification documents are retained for the period stipulated under Malaysia's anti-money laundering laws.
• Technical Logs: Technical and security log data is retained for 12 months for security analysis and troubleshooting purposes.
• Marketing Data: Information used for marketing purposes is retained until you withdraw consent or close your account.

When data is no longer needed, nowa88 will securely delete or anonymise it using appropriate methods.

08Use of Cookies and Tracking Technologies

Nowa88 uses cookies and similar tracking technologies to enhance the user experience and platform security. The following are the types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled.
• Analytics Cookies: Helps us understand how users interact with our platform in aggregate and anonymously, enabling us to make continuous improvements.
• Functional Cookies: Save your preferences such as language, time zone, and display settings to provide a more personalised experience.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorised access, and cyberattacks on user accounts.

You can manage or block certain cookies through your web browser settings. However, blocking essential cookies may affect the functionality of the nowa88 platform. More information on cookie management is available in your account settings.

09Your Rights as a Data Subject

Under applicable data protection laws, you have several rights regarding the personal data we hold about you. nowa88 respects and facilitates the exercise of these rights:

To exercise any of the above rights, please contact the nowa88 data protection team by email at [email protected] or via the platform's live chat. We will process your request within 30 business days.

10Child Data Protection

The nowa88 platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal data of children under the age of 18.

If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect a child in their care has registered on our platform are encouraged to contact us immediately.

11Amendments to the Privacy Policy

Nowa88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. We will notify you of any material amendments through:

• In-platform notifications on nowa88 that will be displayed the next time you log in.
• An email notification will be sent to your registered email address at least 14 days before any amendment takes effect.

The latest amendment date will always be displayed at the top of this document. Your continued use of the nowa88 platform after an amendment takes effect constitutes your acceptance of the updated Policy.

12Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Data Protection Email: [email protected] (please include "Privacy Enquiry" in the email subject line)
• Live Chat Platform: Available 24/7 directly from the nowa88 interface
• Help Center: Visit the our FAQ for answers to frequently asked questions related to privacy

We are committed to responding to all privacy-related enquiries within 5 business days. For more complex issues or data rights requests, we will process them within 30 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection or the relevant authority in Malaysia.